{"page":{"id":"01JAQVAANK9BQ3TJ084A1V89HH","name":"Buffer","url":"https://status.buffer.com/","updated_at":"2026-09-23T16:31:31Z"},"incidents":[{"id":"01M37DZKBCVR6NZJC2R7CR3FGV","name":"Degraded Performance","status":"resolved","created_at":"2026-09-23T15:26:08Z","updated_at":"2026-09-23T16:31:31Z","resolved_at":"2026-09-23T16:31:31Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M37HQAC2FT2PVD7CVSVAD6E5","body":"The issues loading have now been resolved. We'll be keeping a close eye on things over the next day to ensure continued stability. Thank you for your patience as we worked through the underlying cause.","created_at":"2026-09-23T16:31:31Z","display_at":"2026-09-23T16:31:31Z","incident_id":"01M37DZKBCVR6NZJC2R7CR3FGV","status":"resolved","updated_at":"2026-09-23T16:31:31Z"},{"id":"01M37FHNKPFTGD3HT60M4ZWEZA","body":"We’ve addressed the issue causing slowness with Buffer and are currently monitoring the app to ensure that performance is stable. We’ll keep you updated with any further developments and provide a final update once we confirm that the service is fully restored.","created_at":"2026-09-23T15:53:29Z","display_at":"2026-09-23T15:53:29Z","incident_id":"01M37DZKBCVR6NZJC2R7CR3FGV","status":"monitoring","updated_at":"2026-09-23T15:53:29Z"},{"id":"01M37ER911RVCKC4KFHC3RKDYT","body":"We’ve identified the cause of an issue that may cause the Buffer dashboard to load slowly or show intermittent errors. Our team has increased capacity to reduce the impact and is continuing to investigate the underlying cause. We’re sorry for the disruption and appreciate your patience.","created_at":"2026-09-23T15:39:37Z","display_at":"2026-09-23T15:39:37Z","incident_id":"01M37DZKBCVR6NZJC2R7CR3FGV","status":"identified","updated_at":"2026-09-23T15:39:37Z"},{"id":"01M37DZKBCCG3S26VPEB1RRS0R","body":"We’re currently experiencing slowness with Buffer, which may affect your app performance. Our team is aware of the issue and is working to resolve it as quickly as possible. We’ll keep you updated on our progress and apologise for the disruption.","created_at":"2026-09-23T15:26:08Z","display_at":"2026-09-23T15:26:08Z","incident_id":"01M37DZKBCVR6NZJC2R7CR3FGV","status":"investigating","updated_at":"2026-09-23T15:26:08Z"}]},{"id":"01M36YB4VMBSV1Q12R25PJ8N5Y","name":"Issue Connecting and Refreshing Threads","status":"resolved","created_at":"2026-09-23T10:52:49Z","updated_at":"2026-09-23T14:54:42Z","resolved_at":"2026-09-23T14:54:42Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M37C61NDFTPNNYZPQX7WCY5H","body":"Channel connection issues with Threads have been fully resolved and performance is working as expected. Please reach out if you continue to see issues. We apologise for the interruption today.","created_at":"2026-09-23T14:54:42Z","display_at":"2026-09-23T14:54:42Z","incident_id":"01M36YB4VMBSV1Q12R25PJ8N5Y","status":"resolved","updated_at":"2026-09-23T14:54:42Z"},{"id":"01M379Z6Y1S909SRPBBWCJYX0S","body":"The Threads team has deployed a fix on their side, meaning that the issues affecting channel connections between Buffer and Threads has been resolved. We’re monitoring the situation to ensure things continue to run smoothly.","created_at":"2026-09-23T14:16:01Z","display_at":"2026-09-23T14:16:01Z","incident_id":"01M36YB4VMBSV1Q12R25PJ8N5Y","status":"monitoring","updated_at":"2026-09-23T14:16:01Z"},{"id":"01M3711ZM1W085GBTCTCX47KGV","body":"The issue appears to be related to Threads authentication and is also affecting other services. We’re monitoring the situation and working to restore normal connections as soon as possible. We’re sorry for the inconvenience and appreciate your patience.","created_at":"2026-09-23T11:40:15Z","display_at":"2026-09-23T11:40:15Z","incident_id":"01M36YB4VMBSV1Q12R25PJ8N5Y","status":"identified","updated_at":"2026-09-23T11:40:15Z"},{"id":"01M36YB4VMDG9BW7Y6CYR9HGQV","body":"We’re currently seeing issues connecting Threads to Buffer, and are investigating the cause. Refreshing also doesn't work as expected right now. We’re sorry for the inconvenience and will continue to share updates here as we have them.","created_at":"2026-09-23T10:52:49Z","display_at":"2026-09-23T10:52:49Z","incident_id":"01M36YB4VMBSV1Q12R25PJ8N5Y","status":"investigating","updated_at":"2026-09-23T10:52:49Z"}]},{"id":"01M34SFXJ8CG73ZAR2TZKTYS74","name":"Buffer Service Disruption","status":"resolved","created_at":"2026-09-22T14:49:34Z","updated_at":"2026-09-22T15:45:04Z","resolved_at":"2026-09-22T15:45:04Z","impact":"critical","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M34WNH68N1QFFHMK0M3V6TW9","body":"The issue affecting Buffer has been fully resolved. Our team has confirmed that the service is now operating normally. We apologise for any disruption this may have caused and appreciate your patience throughout the resolution process. If you encounter any further issues, please let us know.","created_at":"2026-09-22T15:45:04Z","display_at":"2026-09-22T15:45:04Z","incident_id":"01M34SFXJ8CG73ZAR2TZKTYS74","status":"resolved","updated_at":"2026-09-22T15:45:04Z"},{"id":"01M34TX29YAX3A9GW912CNRWZ9","body":"Buffer is loading normally again and the issue has been resolved. We are now monitoring the system to ensure stability. We will keep an eye on the situation and provide a final update once we verify that everything is continuing to run smoothly.","created_at":"2026-09-22T15:14:13Z","display_at":"2026-09-22T15:14:13Z","incident_id":"01M34SFXJ8CG73ZAR2TZKTYS74","status":"monitoring","updated_at":"2026-09-22T15:14:13Z"},{"id":"01M34SFXJ89VS3NGW781FYGASW","body":"We’re currently experiencing an issue with Buffer, which is impacting availability. Our team is actively investigating and working to restore full service as quickly as possible. We’ll keep you informed with updates here as we make progress. We sincerely apologise for the disruption.","created_at":"2026-09-22T14:49:34Z","display_at":"2026-09-22T14:49:34Z","incident_id":"01M34SFXJ8CG73ZAR2TZKTYS74","status":"investigating","updated_at":"2026-09-22T14:49:34Z"}]},{"id":"01M34CFSPGFBRBQHZQYBNYAYZ6","name":"Issue with creating Pinterest posts","status":"resolved","created_at":"2026-09-22T11:02:19Z","updated_at":"2026-09-22T11:02:19Z","resolved_at":"2026-09-22T07:49:00Z","impact":"none","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M34CFSPGAJSP08VC6YBNZ1NA","body":"Pinterest post creation was blocked by an error saying a board must be selected, even when a board was selected.","created_at":"2026-09-22T11:02:19Z","display_at":"2026-09-22T07:49:00Z","incident_id":"01M34CFSPGFBRBQHZQYBNYAYZ6","status":"resolved","updated_at":"2026-09-22T11:02:19Z"}]},{"id":"01M1RW4BKX83ZY2YHV5N2ZSPK3","name":"Issue Publishing Posts to Google Business Profile channels","status":"resolved","created_at":"2026-09-05T13:29:06Z","updated_at":"2026-09-11T10:54:19Z","resolved_at":"2026-09-05T14:24:25Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M1RZ9MYMV7W0N9XJ8MFDQ8NR","body":"The publishing issue with Google Business Profile has been fully resolved, and it’s functioning as expected again. If you encounter any further problems, please don’t hesitate to reach out to our team.","created_at":"2026-09-05T14:24:25Z","display_at":"2026-09-05T14:24:25Z","incident_id":"01M1RW4BKX83ZY2YHV5N2ZSPK3","status":"resolved","updated_at":"2026-09-05T14:24:25Z"},{"id":"01M1RWYT3X98JCDNYQFTJHVVKB","body":"A fix has been implemented, and posting to Google Business Profile appears to be functioning normally again. We are closely monitoring the situation to ensure everything remains stable. If you have experienced failed posts to Google Business Profile during this time, please click **Retry Now** on each one to try publishing them again. ","created_at":"2026-09-05T13:43:33Z","display_at":"2026-09-05T13:43:33Z","incident_id":"01M1RW4BKX83ZY2YHV5N2ZSPK3","status":"monitoring","updated_at":"2026-09-05T13:43:33Z"},{"id":"01M1RW4BKX32HMGRZE2VSFCWH7","body":"We’re currently investigating an issue causing Google Business Profile posts to fail for some users. Our team is actively working to resolve this as quickly as possible. We sincerely apologise for the disruption.","created_at":"2026-09-05T13:29:06Z","display_at":"2026-09-05T13:29:06Z","incident_id":"01M1RW4BKX83ZY2YHV5N2ZSPK3","status":"investigating","updated_at":"2026-09-05T13:29:06Z"}]},{"id":"01M1MPR9NWW0NF15ERT6JWG91A","name":"Delayed analytics processing","status":"resolved","created_at":"2026-09-03T22:38:10Z","updated_at":"2026-09-03T23:39:40Z","resolved_at":"2026-09-03T23:39:40Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M1MT8X836NMV6QFSN18JZBSF","body":"Analytics processing has recovered, and Bluesky analytics updates are operating normally. We have resolved this incident.","created_at":"2026-09-03T23:39:40Z","display_at":"2026-09-03T23:39:40Z","incident_id":"01M1MPR9NWW0NF15ERT6JWG91A","status":"resolved","updated_at":"2026-09-03T23:39:40Z"},{"id":"01M1MR8H025CNEXJQ44M94EJR2","body":"We have applied a mitigation and analytics processing is recovering. Bluesky analytics updates may still be delayed while we monitor processing and confirm the recovery is sustained.","created_at":"2026-09-03T23:04:31Z","display_at":"2026-09-03T23:04:30Z","incident_id":"01M1MPR9NWW0NF15ERT6JWG91A","status":"monitoring","updated_at":"2026-09-03T23:04:31Z"},{"id":"01M1MPR9NW9PZ1RGYZ8RH4G5QD","body":"We are investigating delays to analytics processing, including Bluesky analytics updates. Some insights may be delayed while we work to restore normal processing.","created_at":"2026-09-03T22:38:10Z","display_at":"2026-09-03T22:38:10Z","incident_id":"01M1MPR9NWW0NF15ERT6JWG91A","status":"investigating","updated_at":"2026-09-03T22:38:10Z"}]},{"id":"01M1J7V24J2JFQQRGCRWCPPEEP","name":"Issue with Editing Drafts and Posts","status":"resolved","created_at":"2026-09-02T23:39:03Z","updated_at":"2026-09-03T00:55:58Z","resolved_at":"2026-09-03T00:55:58Z","impact":"none","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M1JC7X4E57A1KEZ5EEQ71NMK","body":"We’ve continued monitoring the fix, and everything remains stable. This incident is now fully resolved.\n\nThank you for your patience while we worked through this. If you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com).","created_at":"2026-09-03T00:55:58Z","display_at":"2026-09-03T00:55:58Z","incident_id":"01M1J7V24J2JFQQRGCRWCPPEEP","status":"resolved","updated_at":"2026-09-03T00:55:58Z"},{"id":"01M1JB02X42SFTS13SA6RB3C0N","body":"The issue affecting editing drafts has been fixed, and we’re keeping an eye on it to ensure it continues to run smoothly. Thank you for your patience as we worked to resolve this issue!","created_at":"2026-09-03T00:34:14Z","display_at":"2026-09-03T00:34:14Z","incident_id":"01M1J7V24J2JFQQRGCRWCPPEEP","status":"monitoring","updated_at":"2026-09-03T00:34:14Z"},{"id":"01M1J7V24JP7Q6KGA97EBAY966","body":"We’re investigating an issue affecting editing for drafts and scheduled posts. Users may be unable to make or save edits to these posts. We’re sorry for the disruption and are working to restore full editing functionality. We’ll share further updates as more information becomes available.","created_at":"2026-09-02T23:39:03Z","display_at":"2026-09-02T23:39:03Z","incident_id":"01M1J7V24J2JFQQRGCRWCPPEEP","status":"investigating","updated_at":"2026-09-02T23:39:03Z"}]},{"id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","name":"Users are unable to access the billing page in their accounts","status":"resolved","created_at":"2026-09-02T06:30:00Z","updated_at":"2026-09-16T13:59:51Z","resolved_at":"2026-09-02T07:57:31Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M1GHZ28TWAKBQSDTAYEE1X94","body":"This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed.\n\nIf you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com).","created_at":"2026-09-02T07:57:31Z","display_at":"2026-09-02T07:57:31Z","incident_id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","status":"resolved","updated_at":"2026-09-02T07:57:31Z"},{"id":"01M1GGA05YXE7Y7TJ4NCN6QZDN","body":"We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident.\n\nIf you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com). Thanks for your patience while we worked through this.","created_at":"2026-09-02T07:28:32Z","display_at":"2026-09-02T07:28:32Z","incident_id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","status":"monitoring","updated_at":"2026-09-02T07:28:32Z"},{"id":"01M1GG90WJC1AJY2XAXVMZWYPC","body":"We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident.\n\nIf you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com). Thanks for your patience while we worked through this.","created_at":"2026-09-02T07:28:00Z","display_at":"2026-09-02T07:28:00Z","incident_id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","status":"identified","updated_at":"2026-09-02T07:28:00Z"},{"id":"01M1GFRRME8SQ3TB27S3DD0ND6","body":"We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information.","created_at":"2026-09-02T07:19:08Z","display_at":"2026-09-02T07:19:08Z","incident_id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","status":"identified","updated_at":"2026-09-02T07:19:08Z"},{"id":"01M1GCYTGD86Q2YZQTJ8A3MR11","body":"We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information.","created_at":"2026-09-02T06:30:01Z","display_at":"2026-09-02T06:30:00Z","incident_id":"01M1GCYTGDJ4DZYTNY3WENDY3Y","status":"investigating","updated_at":"2026-09-02T06:30:01Z"}]},{"id":"01M149X6CXEGPA3J5J74Q60NJF","name":"Degraded Performance","status":"resolved","created_at":"2026-08-28T13:45:48Z","updated_at":"2026-08-28T16:16:01Z","resolved_at":"2026-08-28T16:16:01Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M14JG7J9TAC71XFHBSP63YZ9","body":"Thank you so much for bearing with us today whilst we had some issues earlier. \n\nWe are pleased to share that things should be working normally again now, with the Buffer dashboard loading successfully, and logins working as desired again, too.\n\nWe're so sorry for today's disruption and we'll be here to help if you notice any further wonky behaviour.","created_at":"2026-08-28T16:16:01Z","display_at":"2026-08-28T16:16:01Z","incident_id":"01M149X6CXEGPA3J5J74Q60NJF","status":"resolved","updated_at":"2026-08-28T16:16:01Z"},{"id":"01M149X6CXPDTZQEV71312DKK1","body":"We’re currently experiencing some issues with the Buffer Publishing dashboard loading successfully. \n\nOur team are currently investigating this issue and is working to resolve it as quickly as possible, so that your dashboard will be back up \u0026 running normally again soon. \n\nWe’ll keep you updated on our progress, and we're extremely sorry for the disruption and inconvenience this may be causing.","created_at":"2026-08-28T13:45:48Z","display_at":"2026-08-28T13:45:48Z","incident_id":"01M149X6CXEGPA3J5J74Q60NJF","status":"investigating","updated_at":"2026-08-28T13:45:48Z"}]},{"id":"01M106GQP4E3SRVDF55E1RB9EN","name":"Some customers unable to log in","status":"resolved","created_at":"2026-08-26T23:29:36Z","updated_at":"2026-09-20T11:03:34Z","resolved_at":"2026-08-27T03:48:05Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M10NA07ZXD0DTK7NKJA2A2VY","body":"The issue affecting login verification emails and codes has been fully resolved. We’re sorry for the trouble and appreciate your patience while we worked through it.\n\nIf you're still experiencing issues, please reach out to us at hello@buffer.com.","created_at":"2026-08-27T03:48:05Z","display_at":"2026-08-27T03:48:05Z","incident_id":"01M106GQP4E3SRVDF55E1RB9EN","status":"resolved","updated_at":"2026-08-27T03:48:05Z"},{"id":"01M10FPHM9QNTXBRHQG7J77GPP","body":"We’ve identified the issue affecting email-based login and applied a fix. Verification emails should now arrive with working codes.\n\nIf you were previously unable to log in, please try again. We’ll continue monitoring the fix. If you’re still experiencing issues, contact us at [hello@buffer.com](mailto:hello@buffer.com).","created_at":"2026-08-27T02:10:04Z","display_at":"2026-08-27T02:10:04Z","incident_id":"01M106GQP4E3SRVDF55E1RB9EN","status":"monitoring","updated_at":"2026-08-27T02:10:04Z"},{"id":"01M106GQP4G063FNXCJ002YKC7","body":"We're aware of an issue affecting login for some customers. Verification codes sent by email may not arrive, or may not be accepted when entered. If you're waiting on a code, request one and wait rather than requesting several, as only the most recent code will work. It's also worth checking your spam folder.","created_at":"2026-08-26T23:29:36Z","display_at":"2026-08-26T23:29:36Z","incident_id":"01M106GQP4E3SRVDF55E1RB9EN","status":"investigating","updated_at":"2026-08-26T23:29:36Z"}]},{"id":"01M0TF3YR6AKBF41TM9EXCGESV","name":"Issue Publishing Posts to TikTok","status":"resolved","created_at":"2026-08-24T18:04:28Z","updated_at":"2026-09-16T13:02:50Z","resolved_at":"2026-08-24T19:22:24Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M0TKJMQGTVYV5A8GYSCFT5GG","body":"We have seen the success rate of TikTok posts hold steady. It appears the underlying cause of the issue has been resolved.\n\nDon't hesitate to let us know if you continue to experience any issues. We'd be happy to take a look.","created_at":"2026-08-24T19:22:24Z","display_at":"2026-08-24T19:22:24Z","incident_id":"01M0TF3YR6AKBF41TM9EXCGESV","status":"resolved","updated_at":"2026-08-24T19:22:24Z"},{"id":"01M0TF3YR6ZA3NXPYWX12SN5GP","body":"We're currently seeing issues with publishing to TikTok. This appears to be due to a temporary issue within the TikTok API. After the initial impact, we've already seen the success rate improve. We're continuing to monitor.","created_at":"2026-08-24T18:04:28Z","display_at":"2026-08-24T18:04:28Z","incident_id":"01M0TF3YR6AKBF41TM9EXCGESV","status":"monitoring","updated_at":"2026-08-24T18:04:28Z"}]},{"id":"01M0CJH5Z6E6YX7EMXE2XW1ASD","name":"Issue with updating the payment method and billing information in your Buffer account.","status":"resolved","created_at":"2026-08-19T08:34:45Z","updated_at":"2026-09-01T01:23:34Z","resolved_at":"2026-08-19T09:38:24Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01M0CP5Q2QCXCH5K69KY7E3GVH","body":"The issue affecting updates to billing information through the billing page has been fully resolved, and the page is now functioning as expected.\n\nIf you experience any further issues, please don’t hesitate to reach out to our team for assistance.","created_at":"2026-08-19T09:38:24Z","display_at":"2026-08-19T09:38:24Z","incident_id":"01M0CJH5Z6E6YX7EMXE2XW1ASD","status":"resolved","updated_at":"2026-08-19T09:38:24Z"},{"id":"01M0CNJMR8N0H0ZFJJ6HTT0NDD","body":"The issue affecting the billing has been fixed, and we’re keeping an eye on it to ensure it continues to run smoothly. Thank you for your patience as we worked to resolve this issue.","created_at":"2026-08-19T09:27:59Z","display_at":"2026-08-19T09:27:59Z","incident_id":"01M0CJH5Z6E6YX7EMXE2XW1ASD","status":"monitoring","updated_at":"2026-08-19T09:27:59Z"},{"id":"01M0CKDZ8FD85NQ4SBZ9K45S5V","body":"We’ve identified the root cause of the issue affecting the billing page and are working on a fix. We sincerely apologize for the disruption and will continue to update you on our progress.","created_at":"2026-08-19T08:50:29Z","display_at":"2026-08-19T08:50:29Z","incident_id":"01M0CJH5Z6E6YX7EMXE2XW1ASD","status":"identified","updated_at":"2026-08-19T08:50:29Z"},{"id":"01M0CJH5Z6BRR9PEH3AFEMKR2K","body":"Some users are currently experiencing difficulties with updating their payment method and billing information. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.","created_at":"2026-08-19T08:34:45Z","display_at":"2026-08-19T08:34:45Z","incident_id":"01M0CJH5Z6E6YX7EMXE2XW1ASD","status":"investigating","updated_at":"2026-08-19T08:34:45Z"}]},{"id":"01KZM8N79JRJ6F7RVZBJKSCZYG","name":"Buffer Login Disruption","status":"resolved","created_at":"2026-08-09T22:00:26Z","updated_at":"2026-08-24T09:09:56Z","resolved_at":"2026-08-10T04:52:46Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KZN087NGWDBPP7ZXVQ0HPWQV","body":"Things have remained stable following the fix, and we’re now marking this incident as fully resolved.\n\nPublishing success rates have returned to normal, and we’re no longer seeing reports of users being unexpectedly logged out.\n\nWe’re sorry again for the disruption, and we appreciate your patience while our team worked to get things back to normal. Please reach out to us at hello@buffer.com if you're still experiencing issues.","created_at":"2026-08-10T04:52:46Z","display_at":"2026-08-10T04:52:46Z","incident_id":"01KZM8N79JRJ6F7RVZBJKSCZYG","status":"resolved","updated_at":"2026-08-10T04:52:46Z"},{"id":"01KZMSE9QMH4XCJNFM41NP29P8","body":"We’ve implemented a fix and are now monitoring the situation.\n\nWe’ve also identified that publishing may have been impacted during this timeframe. If any of your posts failed to publish, retrying them should get them sent out successfully.\n\nIf you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com). We’ll continue monitoring things closely and will share another update once the incident is fully resolved.","created_at":"2026-08-10T02:53:45Z","display_at":"2026-08-10T02:53:45Z","incident_id":"01KZM8N79JRJ6F7RVZBJKSCZYG","status":"monitoring","updated_at":"2026-08-10T02:53:45Z"},{"id":"01KZM8N79JY9V7HVXPHYTKM0VN","body":"We’re currently experiencing an issue with Buffer, which is impacting customers' ability to remain logged into Buffer and potentially other aspects of Buffer's functionality. Our team is actively investigating and working to restore full service as quickly as possible. We’ll keep you informed with updates here as we make progress. We sincerely apologize for the disruption.","created_at":"2026-08-09T22:00:26Z","display_at":"2026-08-09T22:00:26Z","incident_id":"01KZM8N79JRJ6F7RVZBJKSCZYG","status":"investigating","updated_at":"2026-08-09T22:00:26Z"}]},{"id":"01KZD98WXSNW4TS0JK36P9Y7QB","name":"Issue with approval notification emails","status":"resolved","created_at":"2026-08-07T04:56:29Z","updated_at":"2026-09-23T14:46:26Z","resolved_at":"2026-08-07T05:51:50Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KZDCE7VZD4EG1RCSTN56XA4Z","body":"The issue with _approval required_ notification emails has been fully resolved, and it’s functioning as expected again. If you encounter any further problems, please don’t hesitate to reach out to our team.","created_at":"2026-08-07T05:51:50Z","display_at":"2026-08-07T05:51:50Z","incident_id":"01KZD98WXSNW4TS0JK36P9Y7QB","status":"resolved","updated_at":"2026-08-07T05:51:50Z"},{"id":"01KZDBGQ40KWR59E8DADMT9T39","body":"The issue affecting _approval request_ notification emails has been fixed, and we’re keeping an eye on it to ensure it continues to run smoothly. Thank you for your patience as we worked to resolve this issue.","created_at":"2026-08-07T05:35:43Z","display_at":"2026-08-07T05:35:43Z","incident_id":"01KZD98WXSNW4TS0JK36P9Y7QB","status":"monitoring","updated_at":"2026-08-07T05:35:43Z"},{"id":"01KZD98WXSE7SQCX1XEEE60FB9","body":"Some users are currently not receiving email notifications when team members request their approval on post drafts. The approval process is working as usual, this only affects the email notifications. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.","created_at":"2026-08-07T04:56:29Z","display_at":"2026-08-07T04:56:29Z","incident_id":"01KZD98WXSNW4TS0JK36P9Y7QB","status":"investigating","updated_at":"2026-08-07T04:56:29Z"}]},{"id":"01KZ8QJ8N02ER31D0B7Q44PJVV","name":"Issues with publishing posts to Pinterest","status":"resolved","created_at":"2026-08-05T10:30:04Z","updated_at":"2026-08-11T14:08:15Z","resolved_at":"2026-08-05T10:21:00Z","impact":"none","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KZ8QJ8N07X0FGNPJAGZDJ62M","body":"We are aware that earlier today, Wednesday 5th August, at roughly 9am UTC, there was a temporary issue that impacted the publishing success rates of Pinterest. \n\nIt does appear that this was an issue directly with Pinterest's API, and it was a transient issue that recovered by 9:50am UTC. \n\nPublishing success for posts from Buffer to Pinterest are back to normal levels now. If you noticed any of your posts from earlier today to Pinterest have failed, retrying them again in Buffer should allow them to post normally. \n\nWe're very sorry for any inconvenience caused by this incident.","created_at":"2026-08-05T10:30:04Z","display_at":"2026-08-05T10:21:00Z","incident_id":"01KZ8QJ8N02ER31D0B7Q44PJVV","status":"resolved","updated_at":"2026-08-05T10:30:04Z"}]},{"id":"01KYPXHDHRFSJCB9D2QE3WPJ0H","name":"Issue Publishing Posts to Facebook","status":"resolved","created_at":"2026-07-29T12:28:08Z","updated_at":"2026-07-30T11:34:00Z","resolved_at":"2026-07-30T11:34:00Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KYSCV0973XKVYEWHKBT88KH2","body":"Thank you for all your patience with us as we continued to monitor the fix that was put in place yesterday over that small number of Facebook posts that failed. \n\nWe have fully resolved this incident now, and after monitoring for the past 24 hours, we're fully confident everything is back to normal.\n\nApologies again for any inconvenience that may have been created through this temporary issue.","created_at":"2026-07-30T11:34:00Z","display_at":"2026-07-30T11:34:00Z","incident_id":"01KYPXHDHRFSJCB9D2QE3WPJ0H","status":"resolved","updated_at":"2026-07-30T11:34:00Z"},{"id":"01KYPXHDHRX5RYJMJCKT451KXT","body":"We identified an issue earlier today that resulted in a small number of failed posts to Facebook, and this has since been fixed. \n\nIf your updates were one of the few updates to have failed during this time, please can you retry the failed post again now? It should be working normally once again. \n\nWe do apologise for any inconvenience created with this issue.","created_at":"2026-07-29T12:28:08Z","display_at":"2026-07-29T12:28:08Z","incident_id":"01KYPXHDHRFSJCB9D2QE3WPJ0H","status":"monitoring","updated_at":"2026-07-29T12:28:08Z"}]},{"id":"01KXDAMDTCF4XX5WZBBNFA6EZS","name":"Issue with Threads comments","status":"resolved","created_at":"2026-07-13T08:48:52Z","updated_at":"2026-07-27T15:02:01Z","resolved_at":"2026-07-19T10:20:46Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KXWY90V4YPMR24H7EFNHPYEK","body":"This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.","created_at":"2026-07-19T10:20:46Z","display_at":"2026-07-19T10:20:46Z","incident_id":"01KXDAMDTCF4XX5WZBBNFA6EZS","status":"resolved","updated_at":"2026-07-19T10:20:46Z"},{"id":"01KXDGYAD7VPB57F9DV2537QGF","body":"We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments.\nIn the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking **Sync now**.","created_at":"2026-07-13T10:39:08Z","display_at":"2026-07-13T10:39:08Z","incident_id":"01KXDAMDTCF4XX5WZBBNFA6EZS","status":"identified","updated_at":"2026-07-13T10:39:08Z"},{"id":"01KXDAMDTCYJ1MBCCXNT4390B3","body":"We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.","created_at":"2026-07-13T08:48:52Z","display_at":"2026-07-13T08:48:52Z","incident_id":"01KXDAMDTCF4XX5WZBBNFA6EZS","status":"investigating","updated_at":"2026-07-13T08:48:52Z"}]},{"id":"01KXWT08G978T30H7RGQ4AMQQ5","name":"Issue Publishing Video Posts to Instagram and Threads","status":"resolved","created_at":"2026-07-19T09:06:05Z","updated_at":"2026-08-24T09:04:16Z","resolved_at":"2026-07-19T10:01:52Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KXWX6DE98FJHH5QB7H0H3WH6","body":"This issue has now been fully resolved, and video posts to Instagram and Threads are publishing normally again. Any failed posts can be retried from the queue. Once again, we sincerely apologise for the disruption.","created_at":"2026-07-19T10:01:52Z","display_at":"2026-07-19T10:01:52Z","incident_id":"01KXWT08G978T30H7RGQ4AMQQ5","status":"resolved","updated_at":"2026-07-19T10:01:52Z"},{"id":"01KXWWRWW2KNS21GNW00BB75F1","body":"Meta has implemented a fix, and video posts to Instagram and Threads appear to be publishing normally again through Buffer. If any of your posts failed, please click **_Retry Now_** in the queue and they should publish successfully. We’re continuing to monitor the situation to confirm the issue is fully resolved.","created_at":"2026-07-19T09:54:29Z","display_at":"2026-07-19T09:54:29Z","incident_id":"01KXWT08G978T30H7RGQ4AMQQ5","status":"monitoring","updated_at":"2026-07-19T09:54:29Z"},{"id":"01KXWT08G9QED4ZSF98N72J7TC","body":"We’re currently experiencing an issue publishing video posts to Instagram and Threads due to a problem with Meta’s API. Posts with images or no media should continue to publish as normal. We’re working to resolve this as quickly as possible and will continue to share updates here. We sincerely apologise for the disruption.","created_at":"2026-07-19T09:06:05Z","display_at":"2026-07-19T09:06:05Z","incident_id":"01KXWT08G978T30H7RGQ4AMQQ5","status":"identified","updated_at":"2026-07-19T09:15:11Z"}]},{"id":"01KXG8YRD17SZF25ZZAE7T7SWX","name":"Issue with Help Center ","status":"resolved","created_at":"2026-07-14T12:17:17Z","updated_at":"2026-07-19T16:06:48Z","resolved_at":"2026-07-14T19:18:09Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KXH11D2WEK9KXX2EZV974R3M","body":"The Help Center issues have been resolved by the third-party app and is fully operational again. Thank you for your patience! ","created_at":"2026-07-14T19:18:09Z","display_at":"2026-07-14T19:18:09Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"resolved","updated_at":"2026-07-14T19:18:09Z"},{"id":"01KXGRB0FJ9VCYT159Q3843S2B","body":"The Help Center is loading again. The third-party tool that we use for hosting it has updated [their status page](https://status.helpscout.com/). We will continue monitoring and share updates here, too. ","created_at":"2026-07-14T16:46:07Z","display_at":"2026-07-14T16:46:07Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"monitoring","updated_at":"2026-07-14T16:46:07Z"},{"id":"01KXGJB2HBJ3A5GVS5BWDTDTD3","body":"The third-party tool that hosts our Help Center site is continuing to experience intermittent issues loading. We will continue to monitor [their Status Page](https://status.helpscout.com/) and provide updates here. ","created_at":"2026-07-14T15:01:18Z","display_at":"2026-07-14T15:01:18Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"identified","updated_at":"2026-07-14T15:01:18Z"},{"id":"01KXGB2R54FC6T51MSJNE60XT7","body":"The Help Center is loading as usual now. The third-party tool that we use for hosting it has updated [their status page](https://status.helpscout.com/), and we’re continuing to watch for any remaining intermittent 404s while Help Scout validate their fix.","created_at":"2026-07-14T12:54:25Z","display_at":"2026-07-14T12:54:25Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"monitoring","updated_at":"2026-07-14T12:54:25Z"},{"id":"01KXG9QDNEPMXAAWZ0HDW55FNK","body":"The third-party tool (HelpScout) that we use for our Help Center is experiencing issues with their Docs Site. We are seeing some pages begin to recover, and are keeping a close eye on their Status Page [here](https://status.helpscout.com/). ","created_at":"2026-07-14T12:30:45Z","display_at":"2026-07-14T12:30:45Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"identified","updated_at":"2026-07-14T12:30:45Z"},{"id":"01KXG8YRD1R1KVP0H4F5W1F65G","body":"The Buffer Help Center (support.buffer.com) is currently experiencing issues and leading to a 404 page. We are investigating the cause and will provide updates here. ","created_at":"2026-07-14T12:17:17Z","display_at":"2026-07-14T12:17:17Z","incident_id":"01KXG8YRD17SZF25ZZAE7T7SWX","status":"investigating","updated_at":"2026-07-14T12:17:17Z"}]},{"id":"01KX3RRMZNR5FB4ASZST63DY5E","name":"Degraded Performance","status":"resolved","created_at":"2026-07-09T15:43:26Z","updated_at":"2026-07-15T07:20:15Z","resolved_at":"2026-07-09T16:43:33Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KX3W6QH3QADBJWXZ0MJF57JF","body":"This issue is now considered fully resolved. Thanks again for your patience as we worked on correcting this issue. ","created_at":"2026-07-09T16:43:33Z","display_at":"2026-07-09T16:43:33Z","incident_id":"01KX3RRMZNR5FB4ASZST63DY5E","status":"resolved","updated_at":"2026-07-09T16:43:33Z"},{"id":"01KX3VF76RCMN11TGVE58A2DTN","body":"A fix has been pushed and the process to generate an API Key is working once again. We're keeping a close eye on this to ensure it stays stable.","created_at":"2026-07-09T16:30:43Z","display_at":"2026-07-09T16:30:43Z","incident_id":"01KX3RRMZNR5FB4ASZST63DY5E","status":"monitoring","updated_at":"2026-07-09T16:30:43Z"},{"id":"01KX3RRMZNPN5HQ5906FFGSBPZ","body":"We’re currently experiencing an issue with creating new API Keys and are looking into the issue. ","created_at":"2026-07-09T15:43:26Z","display_at":"2026-07-09T15:43:26Z","incident_id":"01KX3RRMZNR5FB4ASZST63DY5E","status":"investigating","updated_at":"2026-07-09T15:43:26Z"}]},{"id":"01KWWDGG3CZRTXQFQ0BGMP3AZM","name":"Buffer MCP returning a 404 Error","status":"resolved","created_at":"2026-07-06T19:12:04Z","updated_at":"2026-07-20T10:08:14Z","resolved_at":"2026-07-06T19:20:01Z","impact":"critical","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KWWDZ1SE8ZXC967JV9DF1K0Y","body":"Our team was able to resolve the underlying issue. The MCP is once again working as expected! We appreciate your (and your Agent's) patience as we resolved this.","created_at":"2026-07-06T19:20:01Z","display_at":"2026-07-06T19:20:01Z","incident_id":"01KWWDGG3CZRTXQFQ0BGMP3AZM","status":"resolved","updated_at":"2026-07-06T19:20:01Z"},{"id":"01KWWDGG3CWN9PSMK2TCQ9X6QV","body":"Buffer's MCP is currently returning a 404 error for all operations. We're aware of the issue and we're taking steps to resolve. We're hoping things will be back up and working shortly.","created_at":"2026-07-06T19:12:04Z","display_at":"2026-07-06T19:12:04Z","incident_id":"01KWWDGG3CZRTXQFQ0BGMP3AZM","status":"investigating","updated_at":"2026-07-06T19:12:04Z"}]},{"id":"01KVDT64G5V2CX448VKY638DE9","name":"Google Business Profile and YouTube API issues ","status":"resolved","created_at":"2026-06-18T16:49:17Z","updated_at":"2026-07-27T09:27:22Z","resolved_at":"2026-06-22T12:06:47Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KVQKKQ94XFJ0ERK26GBH8PEW","body":"The issues with YouTube and Google Business Profiles have been fully resolved, and they are functioning as expected again. If you encounter any further problems, please don’t hesitate to reach out to our team.","created_at":"2026-06-22T12:06:47Z","display_at":"2026-06-22T12:06:47Z","incident_id":"01KVDT64G5V2CX448VKY638DE9","status":"resolved","updated_at":"2026-06-22T12:06:47Z"},{"id":"01KVMR8WWTZKCMNHHY8Y9F6R3X","body":"The Google API is continuing to experience issues. YouTube Shorts are still failing to publish, and users are unable to connect to or refresh YouTube and Google Business Profile channels.\n\nOur apologies for the inconvenience. We’ll continue to monitor the situation and will share another update as soon as more information is available.","created_at":"2026-06-21T09:30:32Z","display_at":"2026-06-21T09:30:32Z","incident_id":"01KVDT64G5V2CX448VKY638DE9","status":"identified","updated_at":"2026-06-21T09:30:32Z"},{"id":"01KVGGZW0X0K15592PK4A3EBHG","body":"We've identified that the Google API is currently experiencing issues. \n\nAs a result, we're seeing trouble with new channel connections to Google Business Profiles, as well YouTube channels, too. \n\nAdditionally, we have seen a decrease in posts being successfully published to YouTube channels. \n\nWe're very sorry for the inconvenience this is creating and as soon as we have any further information we will update accordingly here.","created_at":"2026-06-19T18:06:18Z","display_at":"2026-06-19T18:06:18Z","incident_id":"01KVDT64G5V2CX448VKY638DE9","status":"identified","updated_at":"2026-06-19T18:06:18Z"},{"id":"01KVDT64G5QZS0PFGEX3CT3KPP","body":"The Youtube API is experiencing issues, which is affecting our ability to connect to Youtube channels and publish Shorts. Our engineering team is currently investigating and will keep this updated. ","created_at":"2026-06-18T16:49:17Z","display_at":"2026-06-18T16:49:17Z","incident_id":"01KVDT64G5V2CX448VKY638DE9","status":"identified","updated_at":"2026-06-18T16:49:17Z"}]},{"id":"01KV77WP2H26NYSN0TD18CMEZN","name":"Issue Connecting Threads","status":"resolved","created_at":"2026-06-16T03:34:07Z","updated_at":"2026-08-24T09:05:05Z","resolved_at":"2026-06-16T05:27:12Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KV7EBRT6T2ZBFTF929PMR96J","body":"Channel connection issues have been fully resolved and performance is working as expected. Please reach out if you continue to see issues. We apologise for the interruption today.","created_at":"2026-06-16T05:27:12Z","display_at":"2026-06-16T05:27:12Z","incident_id":"01KV77WP2H26NYSN0TD18CMEZN","status":"resolved","updated_at":"2026-06-16T05:27:12Z"},{"id":"01KV79VN5YEYE0W6C60J3P3DK8","body":"The issue affecting channel connections between Buffer and Threads has been resolved, and we’re monitoring the situation to ensure things continue to run smoothly.","created_at":"2026-06-16T04:08:30Z","display_at":"2026-06-16T04:08:30Z","incident_id":"01KV77WP2H26NYSN0TD18CMEZN","status":"monitoring","updated_at":"2026-06-16T04:08:30Z"},{"id":"01KV77WP2HZ20HCZBVTKAQ36DV","body":"We’re currently seeing issues connecting Threads accounts to Buffer, and are investigating the cause. We’re sorry for the inconvenience and will continue to share updates here as we have them.","created_at":"2026-06-16T03:34:07Z","display_at":"2026-06-16T03:34:07Z","incident_id":"01KV77WP2H26NYSN0TD18CMEZN","status":"investigating","updated_at":"2026-06-16T03:34:07Z"}]},{"id":"01KTY2MNCT2YFP266VMZPMBXCS","name":"Meta issues impacting Facebook, Instagram and Threads","status":"resolved","created_at":"2026-06-12T14:09:11Z","updated_at":"2026-06-23T01:52:29Z","resolved_at":"2026-06-12T18:26:16Z","impact":"minor","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KTYHBCBJQ73Z4EM0ZE0XKPK9","body":"The issue with Meta's API for Facebook, Instagram, and Threads has been fully resolved, and all systems are now operational. We appreciate your understanding and apologise for any disruption this may have caused.","created_at":"2026-06-12T18:26:16Z","display_at":"2026-06-12T18:26:16Z","incident_id":"01KTY2MNCT2YFP266VMZPMBXCS","status":"resolved","updated_at":"2026-06-12T18:26:16Z"},{"id":"01KTY6T03BH82BBB1CSTEDKKM2","body":"We are currently investigating some issues with Meta's API for Facebook, Instagram and Threads.\n\nIt appears that Meta is currently running into some difficulties and it will be impacting all services in Buffer related to Facebook, Instagram and Threads. This means we will be seeing issues publishing to these platforms as well issues ingesting data for analytics and comments.\n\nWe are extremely sorry for the inconvenience this may be causing, and we will be monitoring things further and hope Meta will be running smoothly again soon. As soon as we have any further information we will update it here.","created_at":"2026-06-12T15:22:00Z","display_at":"2026-06-12T15:22:00Z","incident_id":"01KTY2MNCT2YFP266VMZPMBXCS","status":"identified","updated_at":"2026-06-12T15:22:00Z"},{"id":"01KTY2MNCTAH6BDEX1CCMXX8TM","body":"We are currently investigating some issues with Meta's API for Facebook, Instagram and Threads. \n\nIt appears that Meta is currently running into some difficulties and it will be impacting all services in Buffer related to Facebook, Instagram and Threads. This means we will be seeing issues publishing to these platforms as well issues ingesting data for analytics and comments.\n\nWe are extremely sorry for the inconvenience this may be causing, and we will be monitoring things further and hope Meta will be running smoothly again soon. As soon as we have any further information we will update it here. ","created_at":"2026-06-12T14:09:11Z","display_at":"2026-06-12T14:09:11Z","incident_id":"01KTY2MNCT2YFP266VMZPMBXCS","status":"investigating","updated_at":"2026-06-12T14:09:11Z"}]},{"id":"01KTK5GMCPY045BAF7KKPHK9V9","name":"Buffer Service Disruption","status":"resolved","created_at":"2026-06-08T08:27:46Z","updated_at":"2026-06-29T15:55:16Z","resolved_at":"2026-06-08T09:00:26Z","impact":"major","page_id":"01JAQVAANK9BQ3TJ084A1V89HH","incident_updates":[{"id":"01KTK7CENGA27AAWT24125E319","body":"The Buffer dashboard has remained stable during our monitoring period, and we are no longer observing any impact. This incident is now resolved. We apologize for any disruption this may have caused. Please let us know if you're still experiencing issues.","created_at":"2026-06-08T09:00:26Z","display_at":"2026-06-08T09:00:26Z","incident_id":"01KTK5GMCPY045BAF7KKPHK9V9","status":"resolved","updated_at":"2026-06-08T09:00:26Z"},{"id":"01KTK69S4SK8GCDCKZYZ8RTMS1","body":"We've identified the issue, and our team has rolled out a fix. We are now monitoring the system to ensure stability. We will keep an eye on the situation and provide a final update once we verify that everything is continuing to run smoothly.","created_at":"2026-06-08T08:41:30Z","display_at":"2026-06-08T08:41:30Z","incident_id":"01KTK5GMCPY045BAF7KKPHK9V9","status":"monitoring","updated_at":"2026-06-08T08:41:30Z"},{"id":"01KTK5GMCPYH312P18VZCG1F5M","body":"We’re currently experiencing an issue with Buffer. Many users are reporting that the Buffer dashboard is not loading. Our team is actively investigating and working to restore full service as quickly as possible. We’ll keep you informed with updates here as we make progress. We sincerely apologize for the disruption.","created_at":"2026-06-08T08:27:46Z","display_at":"2026-06-08T08:27:46Z","incident_id":"01KTK5GMCPY045BAF7KKPHK9V9","status":"investigating","updated_at":"2026-06-08T08:27:46Z"}]}]}