DNS not fully resolving with BT (British Telecom)
Resolved

This incident has been resolved.

Mon, Aug 24, 2015, 08:56 PM
(9 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

This incident has been resolved.

Mon, Aug 24, 2015, 08:56 PM

Monitoring

At the moment it appears we're seeing some users who have BT as their ISP not fully able to go to buffer.com.

As a workaround, we've discovered that switching your DNS servers of your computer to google's 8.8.8.8 server should fix things up.

Here are some quick steps to changing your DNS to 8.8.8.8

Windows: You can refer to this guide on changing DNS.https://www.opennicproject.org/configure-your-dns/how-to-change-dns-servers-in-windows-7/

Mac:

  • Head over to System Preferences

  • Select Network

  • Select Advanced

  • Select DNS

  • Hit the + button and enter 8.8.8.8

  • Hit ok, and head over to buffer.com.Screenshot: https://www.dropbox.com/s/jc45uak3zp11gxh/Screenshot%202015-08-24%2009.51.35.png?dl=0

This should fix things up, though please do reach out to us on twitter (@buffer) if you're still experiencing issues.

Mon, Aug 24, 2015, 01:55 PM(7 hours earlier)