The issue affecting video thumbnails and previews for uploads made through our mobile apps has been fully resolved. Thumbnails are now generating as expected, and videos uploaded via mobile are displaying correctly in the queue. Our apologies for the inconvenience, and thank you for your patience while we worked through this. Please reach out to us at hello@buffer.com if you're still experiencing issues.
Resolved
The issue affecting video thumbnails and previews for uploads made through our mobile apps has been fully resolved. Thumbnails are now generating as expected, and videos uploaded via mobile are displaying correctly in the queue. Our apologies for the inconvenience, and thank you for your patience while we worked through this. Please reach out to us at hello@buffer.com if you're still experiencing issues.
Monitoring
We’ve deployed a fix for the issue affecting video thumbnails and previews for uploads made through our mobile apps. We’re seeing improvements, and thumbnails are now generating again for newly uploaded videos. Our team will continue to monitor the situation closely before fully resolving the incident.
Identified
We’ve identified the root cause of the issue affecting video thumbnails and previews for uploads made through our mobile apps. Videos are continuing to publish successfully; however, thumbnails and previews may still not appear for scheduled posts in the queue. Our team will continue to investigate and work on a fix. We’ll provide another update as soon as more information is available.
Investigating
We’re investigating an issue where videos uploaded through our mobile apps aren’t generating thumbnails or previews in the queue. The videos are publishing successfully, but they won’t display a preview while in the queue. Uploading via the web app (browser) is working as expected. We’ll share an update as soon as we have more information.
