Issues with some Pro subscriptions being automatically downgraded
Resolved

We've moved affected accounts back to the correct subscriptions. If you see anything that doesn't seem right, please let us know!

Mon, May 25, 2020, 09:16 AM
(5 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

We've moved affected accounts back to the correct subscriptions. If you see anything that doesn't seem right, please let us know!

Mon, May 25, 2020, 09:16 AM

Investigating

Customers with Pro subscription through iTunes and Google Play are being downgraded automatically. Our team is actively investigating this so we can return customers back to their desired Pro subscriptions.

Sun, May 24, 2020, 05:54 PM(15 hours earlier)