On September 1 and 2, the billing page in your Buffer account failed to load and showed a "Failing to load billing information" error. The problem started at 14:15 UTC on September 1 and was fixed at 07:20 UTC on September 2. It affected all Buffer accounts. Publishing, scheduling, and the rest of your Buffer dashboard kept working normally throughout.

The cause was a change to the way the billing page caches part of its data. We applied that caching to a section of the page where it was not safe to use, and the page stopped loading as a result. We removed it, and the billing page has loaded normally since.

We're sorry for the disruption, and we're especially sorry to anyone who was trying to check a plan or update a payment method during that window.