Issues related to an intentional backend upgrade.
Resolved·Degraded performance

We're happy to report that the underlying issue that was causing some posts to appear as "Paused" has been resolved. A fix was implemented to prevent this from happening moving forward.

Unfortunately, those posts already impacted by the issue will not automatically be adjusted back to their intended time. They will need to be manually removed or dragged within the queue to the desired time. We're very sorry for the needed action here and for the added work.

Fri, Jan 20, 2023, 08:51 PM
(2 years ago)
·
Affected components
Buffer Web App
Updates

Resolved

We're happy to report that the underlying issue that was causing some posts to appear as "Paused" has been resolved. A fix was implemented to prevent this from happening moving forward.

Unfortunately, those posts already impacted by the issue will not automatically be adjusted back to their intended time. They will need to be manually removed or dragged within the queue to the desired time. We're very sorry for the needed action here and for the added work.

Fri, Jan 20, 2023, 08:51 PM

Identified

We've been able to identify the potential cause of the issue with "Paused" posts. We're continuing to work on a resolution to prevent this from happening moving forward. We really appreciate you bearing with us throughout these issues.

Fri, Jan 20, 2023, 04:55 PM(3 hours earlier)

Identified

Thanks for bearing with us as we continued to investigate the different issues. We're happy to report that both instances involving the "Unknown" error have been resolved! You should now be able to add Team Members or manage the legacy group feature without seeing the error.

We're continuing to investigate the other issue involving "Paused" posts and will update once we have some information to share.

Thu, Jan 19, 2023, 09:47 PM(19 hours earlier)

Investigating

The issue causing TikTok and Google Business Profiles to be missing from the mobile apps has been resolved. Checking now, and each should once again be visible in the channel list.

We'll continue to work on the issues involving "Paused" posts and the "unknown" errors.

Thu, Jan 19, 2023, 07:20 PM(2 hours earlier)

Investigating

In addition to the previously mentioned issues being investigated, we've also spotted that Google Business Profiles and TikTok connections aren't appearing in the mobile apps. We're working on an immediate fix. In the meantime, they can continue to be accessed via the web dashboard of Buffer.

Thu, Jan 19, 2023, 06:39 PM(40 minutes earlier)

Investigating

We're currently investigating a few different issues which appear to be related to an intentional upgrade. These issues are as follows:

• An "unknown" error occurs when attempting to add a Team Member.• An "unknown" error occurs when working with legacy profile groups.• Reports of previously scheduled posts appearing as "Paused" in the queue.

Our team is actively working through each of these issues and any related errors. This page will be updated as more information comes available.

Thu, Jan 19, 2023, 06:11 PM(28 minutes earlier)