Issues with some Pro subscriptions being automatically downgraded

Incident Report for Buffer

Resolved

We've moved affected accounts back to the correct subscriptions. If you see anything that doesn't seem right, please let us know!

Posted May 25, 2020 - 02:16 PDT

Investigating

Customers with Pro subscription through iTunes and Google Play are being downgraded automatically. Our team is actively investigating this so we can return customers back to their desired Pro subscriptions.

Posted May 24, 2020 - 10:54 PDT

This incident affected: Account (Billing).