The issue with Facebook Pages and Instagram Location are now working as expected. We can't thank you enough for your patience as we've worked through the situation with both issues.
Do let us know if you continue to see any issues.
Posted Oct 22, 2019 - 05:53 PDT
Identified
It appears that some Buffer account are still experiencing issues with tagging other Facebook Pages and tagging locations for Instagram. We are continuing to work on resolving both of these issues.
Posted Oct 18, 2019 - 02:17 PDT
Monitoring
The ability to tag Facebook Pages and Instagram locations has returned! We're monitoring the functionality to ensure things continue to work smoothly.
Posted Oct 17, 2019 - 12:56 PDT
Update
It appears that Buffer is also experiencing issues with the tagging of locations for Instagram. We believe this is directly related to the issue with the tagging of Facebook Pages and we're continuing to work on resolving both of these issues.
Posted Oct 16, 2019 - 13:18 PDT
Identified
Buffer is currently experiencing issues with the tagging of other Facebook Pages within updates. When attempting to do this within the composer, users will see the following error:
"Oops! We lost access to your Facebook account, and can't provide Facebook page tag suggestions as a result. Would you be up for reconnecting that account and trying again?"
We've identified the cause of the issue and we're working on getting this resolved. We're very sorry for the trouble this is causing.
Posted Oct 16, 2019 - 05:43 PDT
This incident affected: Buffer Publish (Web Platform, Social Network Integrations).