Write-up published
Resolved
The issue with posts getting stuck in the "Sending..." status has been fully resolved, and should no longer be affecting new posts.
For posts that were affected by this incident, they will ultimately fail to publish from Buffer. They will need to be manually retried. If you have any questions about how your posts were affected, please don't hesitate to get in touch.
We are very sorry for the issues today and appreciate your understanding.
Monitoring
A fix has been implemented, and posting appears to be functioning normally again. We are closely monitoring the situation to ensure everything remains stable.
Please note that posts that were stuck in the "Sending..." status will ultimately fail and must be manually retried. If you have any questions about how your account was affected, please don't hesitate to get in touch.
Identified
We’ve identified the cause of the issue causing posts to get stuck with the "Sending..." status. Our team is working on a fix and will continue to provide updates.
Please note that posts that are stuck in processing will fail to be sent:
All Instagram posts
LinkedIn posts with media
Threads posts with media
Facebook posts with media
Pinterest posts with videos
Thank you for your patience as we address the problem.
Investigating
We’re currently investigating an issue causing an increase of posts to get stuck in processing for many users. These posts are appearing as "Sending..." in the Sent tab until ultimately they fail to publish. Our team is actively working to resolve this as quickly as possible. We sincerely apologise for the disruption.
