Scheduled TikTok posts experienced significant delays and elevated error rates. Some posts took up to 5 minutes to publish, while others remained stuck in sending or processing states for over an hour and required manual retry or support intervention. Overall TikTok publishing success rates dropped sharply during the incident.

The issue originated on TikTok's side. There were no recent code or configuration changes on our end that contributed to the incident.

Because the underlying issue was with a third-party service, there was no direct fix available to us. We shipped a code change to improve logging around TikTok publishing errors so we could capture full status information returned by TikTok's API. This gave us clearer visibility into which posts were outright failing versus delayed, and helped us triage affected posts faster while the upstream issue resolved.

Our Posting Success Rate monitors alerted us to the degradation before customer reports came in, which validated our existing monitoring coverage for this publishing path. The improved error logging we added during the incident is now in place permanently, so any future TikTok-side degradation will be easier to diagnose and communicate about from the first minutes of impact.